What is FreshGlo?
FreshGlo is a beauty consultancy and e-commerce business dedicated to helping you achieve your natural glow. We offer personalized beauty consultations, product recommendations tailored to your skin type and needs, and a curated selection of premium beauty products available through our online store.
What services do you offer?
We offer personalized beauty consultations, customized skincare routines, makeup tutorials, product recommendations, and a carefully selected range of natural beauty products through our online store.
How do I book a consultation?
You can book a consultation through our website by clicking the “Book Now” button, calling our customer service line at +1-302-654-1236, or emailing us at info@freshglo.co. Virtual and in-person appointments are available.
Do you offer virtual consultations?
Yes! We offer both in-person and virtual consultations. Virtual consultations are conducted via Zoom or FaceTime and provide the same personalized service as our in-person sessions.
What happens during a beauty consultation?
During your consultation, our beauty expert will analyze your skin type, discuss your concerns and goals, recommend products and routines tailored to your needs, and provide application techniques and tips for achieving your natural glow.
PRODUCTS & SHOPPING
Are your products natural and cruelty-free?
Yes, all products sold through our e-commerce store are natural and cruelty-free. We carefully vet our brand partners to ensure they align with our commitment to natural beauty and ethical standards.
Do you offer samples?
Yes! Samples are included with every order. You can also request specific samples at checkout, and we’ll do our best to accommodate your preferences.
How do I know which products are right for me?
We recommend booking a personalized consultation for the most accurate product recommendations. You can also use our online skin assessment tool or contact our customer service team at info@freshglo.co for guidance.
Can I purchase gift cards?
Yes, we offer digital and physical gift cards in various denominations. Gift cards can be used for both consultations and product purchases.
SHIPPING & DELIVERY
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping (1-2 business days) is available for an additional fee. International shipping times vary by location, generally ranging from 7-14 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees or import taxes that may apply.
How much does shipping cost?
We offer free standard shipping on all domestic orders over $50. For orders under $50, standard shipping is $5.99. Express shipping starts at $12.99. International shipping rates are calculated at checkout based on destination and package weight.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your package by logging into your account on our website and viewing your order history.
RETURNS & REFUNDS
What is your return policy?
We accept returns of unused, unopened products within 30 days of purchase. Products must be in their original packaging with all seals intact. Unfortunately, for hygiene reasons, we cannot accept returns on products that have been opened or used.
How do I initiate a return?
To initiate a return, please contact our customer service team at info@freshglo.co or call +1-302-654-1236. You’ll need to provide your order number and reason for return. Once approved, you’ll receive return shipping instructions.
Do you offer refunds for consultations?
If you need to cancel a consultation, you must do so at least 24 hours in advance to receive a full refund. Consultations canceled with less than 24 hours’ notice will be charged a 50% cancellation fee. No-shows are not eligible for refunds.
What if my product arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged items. We’ll arrange for a replacement or refund right away.
LOYALTY PROGRAM & DISCOUNTS
Do you have a loyalty program?
Yes! Our FreshGlo Rewards program lets you earn points on every purchase and consultation. Points can be redeemed for discounts, free products, or exclusive services. Sign up for free on our website or during checkout.
Do you offer discounts for first-time customers?
Yes, first-time customers can receive 15% off their first purchase by signing up for our newsletter. The discount code will be sent to your email immediately after subscribing.
Do you offer student or professional discounts?
We offer a 10% discount for students and beauty professionals with valid ID. Contact our customer service team to verify your status and receive your discount code.
PRIVACY & ACCOUNT INFORMATION
How is my personal information protected?
We take your privacy seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please see our Privacy Policy for complete details.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” page. From there, you can modify your contact information, shipping addresses, and payment methods.
Do I need to create an account to make a purchase?
No, you can check out as a guest if you prefer. However, creating an account allows you to track orders, save favorite products, and earn loyalty points.
CONSULTANTS & EXPERTISE
What qualifications do your beauty consultants have?
All our beauty consultants are licensed estheticians or certified makeup artists with a minimum of 3 years of professional experience. Many have additional specialized training in areas such as natural skincare, holistic beauty approaches, and personalized color matching.
Can I request a specific consultant?
Yes, you can request a specific consultant when booking your appointment. If they’re available during your requested time slot, we’ll match you with them.
What if I’m not satisfied with my consultation?
Your satisfaction is our priority. If you’re not completely satisfied with your consultation, please let us know within 48 hours, and we’ll offer you a complimentary follow-up session or a credit toward future services.
CONTACT US
How can I contact customer service?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (PST). We are closed on weekends. You can reach us by:
- Email: info@freshglo.co
- Phone: +1-302-654-1236
- Contact form on our website
Where are you located?
Our business address is: FreshGlo Beauty Inc. 1007 N Orange Street Wilmington, DE 19801
How can I stay updated on new products and promotions?
Subscribe to our newsletter to receive updates on new products, exclusive offers, and beauty tips. You can also follow us on Instagram, Facebook, and TikTok for the latest news and behind-the-scenes content.
What is your company philosophy?
At FreshGlo, we believe in helping you achieve your natural glow through quality products and personalized beauty advice. Our mission is summed up in our tagline: “We’re here to help you glow, naturally!”